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Payment Policy for Buyers - EcoBlend

Buyer Payment Policy

Safe and convenient payment options for your shopping

Accepted Payment Methods

UPI Payments

  • Google Pay
  • PhonePe
  • Paytm UPI
  • BHIM

Digital Wallets

  • Paytm Wallet
  • MobiKwik
  • Amazon Pay
  • PhonePe Wallet

Banking Options

  • Net Banking
  • Debit Cards
  • Credit Cards
  • EMI (selected banks)

Transaction Security

  • RBI compliant payment gateways
  • 256-bit SSL encryption
  • 3D Secure verification
  • PCI DSS compliant systems

Payment Process

Order Placement

  • Select items and proceed to checkout
  • Choose preferred payment method
  • Complete payment verification
  • Receive instant order confirmation

EMI Options

  • Available on orders above ₹3000
  • 3, 6, 9, 12 month tenures
  • Major banks supported
  • No-cost EMI on select items

Transaction Limits

  • UPI: Up to ₹1,00,000 per transaction
  • Digital Wallets: As per RBI guidelines
  • Net Banking: As per bank limits
  • Cards: Subject to issuer limits

Refund Policy

  • Refunds processed within 5-7 working days
  • Money returned to original payment source
  • Bank processing time: 2-5 additional days
  • Instant refund available for selected payment methods

Failed Transactions

  • Amount auto-reversed within 48 hours
  • Real-time transaction status updates
  • 24/7 payment support available
  • Track refund status in your account

Important Safety Tips

  • Never share OTP or card details
  • Verify merchant name before payment
  • Use secure internet connection
  • Keep payment apps updated

Offers and Discounts

  • Bank-specific offers and cashbacks
  • Wallet-specific rewards
  • Festival season special discounts
  • First-time user benefits

Customer Support

For payment-related assistance:

  • 24/7 Payment Support: support@ecoblend.in
  • Payment Helpline: [Indian Phone Number]
  • WhatsApp Support: [WhatsApp Number]
  • Live Chat: Available on website and app

Note:

  • All transactions are processed in Indian Rupees (INR)
  • International cards may incur additional bank charges
  • Payment methods availability subject to change
  • Terms and conditions apply for all payment options